1. Who controls your information
AVETOGRAPHIC EOOD is the controller of personal information collected through this website and during business communications. The company is established in Sofia City, Lozenets District, Yoan Ekzarh Boulevard/Street No. 20, Bulgaria and may be contacted at avetographik.eood@gmail.com.
This policy applies when you browse the website, send an enquiry, request a quotation, place an order, act for a supplier or business partner, or otherwise communicate with us.
2. Information we collect
We may collect your name, company, role, email address, telephone number, billing and delivery information, project specifications, correspondence and any files or information you choose to provide.
Technical information such as IP address, browser type, device information, access time and basic website diagnostics may be processed for security, reliability and performance.
3. How we use information
We use personal information to answer enquiries, prepare quotations, manage orders, produce and deliver goods, provide fulfilment or logistics services, administer supplier relationships, process payments and maintain business records.
Information may also be used to protect the website, prevent misuse, comply with accounting and legal obligations, establish or defend legal claims and improve our services.
4. Sharing information
We may share necessary information with trusted printing and production partners, material suppliers, couriers, logistics providers, IT and hosting providers, accountants, professional advisers and public authorities where required by law.
We do not sell personal information. Service providers receive only the information reasonably required for their task and are expected to protect it appropriately.
5. Retention and security
Personal information is kept only for as long as necessary for the relevant business purpose, contractual relationship, statutory retention period or legal claim. Retention periods may differ depending on the type of record.
We use reasonable organisational and technical measures designed to prevent unauthorised access, loss, alteration or disclosure. No internet-based system can be guaranteed completely secure.
6. International processing
Where information is processed outside the European Economic Area, we take reasonable steps to use an appropriate legal safeguard, such as an adequacy decision or approved contractual clauses, when required.
7. Contact and updates
Privacy questions and requests may be sent to avetographik.eood@gmail.com. We may update this policy to reflect changes in our activities, service providers or legal requirements. The latest version will always be published on this page.